Simply insert this text and link into your planned tenant / renter end of year email communication:

Make it easy for your tenants to reach you.

Every tenant email or phone call is an opportunity to educate your tenants about "Alex". Did you know 44% of all tenant enquiries are 100% self-service? 

1. Right click on the image above to save it to your computer.
2. Add the saved image file to your email signature.
3. Copy the following text, or write your own, and add below the graphic in your email signature. TENANTS ASK ALEX! Click here to connect to Alex
4. On the copied text, highlight the words "click here", right click and chose the create web/link option.
5. Copy and paste your unique agency link to Alex shown below.

You can watch the videos by following the link below and learn the top 3 reasons why tenants love using Alex. Share with your team so they know what Alex can do too!

1. Instant responses! Alex answers 44% of tenant questions instantly. 
2. There's no need to download an app or setup a new account. It’s a quick and easy process. Simply click on the link (your unique agency link is shown below).
3. Log issues in 90 seconds - Alex will ask all the right questions. Reduce voicemails and emails!

Automate even more enquiries by adding Alex to your website!

If you are running ads, get Alex to capture all the relevant lead info (contact details, property address, other info, etc.). Each link, shown below, takes the user directly to the relevant lead capture experience. All you need to do is add the relevant link to the type of ad you are running, and Alex will do the rest. If you are using these links, just let our Customer Success team know (customersuccess@rentalheroes.com.au) who lead info should be emailed to.

Why not use Alex as a point of difference when speaking to prospective landlords?

Use the button below to download your flyer below outlining how landlords benefit from Alex too.

1. Alex never sleeps! You now provide a 24/7 property management service.
2. Minimise expensive call outs. Alex assists with issue trouble-shooting any time of day or night.
3. Retain your valued tenants. 63% of tenant usage outside of business hours.
4. Understand and solve issues faster.

QR codes link the physical world to your new digital assistant.

Add it to fridge magnets, key rings, business cards or anywhere else you think your tenants should see it.

Your unique QR code is shown below.

1. Right click on the image above to save it to your computer.
2. Import the saved image file wherever you need it.

When you are on the phone, busy or in a meeting, let Alex handle your tenant phone calls or texts, so you don’t have to.

Apple iPhone setup instructions

1. Go to Settings
2. Select Phone
3. Select Calls > Respond with Text
4. Add your message and unique link to Alex, we've provided a suggested message below.

Android / Samsung setup instructions

1. Go to Phone
2. Select Quick decline messages
3. Add your message and unique link to Alex, we've provided a suggested message below.

Email open rates unfortunately average 38%. Send your existing tenants a reminder and welcome your new tenants.

We'll remind your tenants every 2 months to try out Alex if they haven't done so.

You're welcome! We'll keep Alex top of mind by emailing your tenants handy tips on how he can help with their tenancy questions and issues.

You can see all conversations that Alex is managing by following the link below:

Note: Depending on the stage of the conversation, some will appear in the inbox (per the link above) and others will require to activate the “Done” filter.

You can see the screenshot below as a reference to find this filter in your inbox.

If you are using alternative platforms to introduce new tenants, share welcome packs or tenancy information, you can use the following link or click below to download a PDF version to attach to your communications seamlessly. This information will help educate your new tenants on Alex!

Simply use the templates below to set up your out of office response prompting your tenants to use Alex for any enquiries or maintenance they would like to report.