Too much time is spent communicating about maintenance issues
Our Smart Assistant reduces the amount of time spent communicating about low-level tasks such as understanding the issue, booking appointments and approving quotes.
There’s way too many apps – do I need to download another one?
No! We get it, we’ve spoken to many of our customers and they don’t want another app. You can interact with our Smart Assistant using Facebook Messenger, SMS, Voice, even using Google’s Assistant!
Requests fall through the gaps
The hand-over between call centres, apps, web portals and internal tools often fails, and the customer is let down. We connect with every and all systems to make sure that doesn’t happen.
How it works
We provide a simple, guided conversation
Our Smart Assistant is powered by chat bot and artificial intelligence technology. We provide a simple, guided conversation for the most common issues and requests.
Where the user needs to go beyond the guided conversation, our natural language technology, powered by Google, steps in to make sure we capture everything.
Help you stand out from the crowd
We know its tough as a business to differentiate and delivering the best possible customer experience at the lowest possible cost is critical.
Our mission is to help you stand out from the crowd and increase your Net Promoter Score (NPS) at the same time!