We create brilliant rental experiences by removing communication bottlenecks and enabling instant decisions
We provide a simple, guided conversation
Our virtual assistant "Alex" is an AI powered chatbot. Alex provides a simple, guided conversation for all maintenances issues and answers common tenant questions.
Where the user needs to go beyond the guided conversation, our natural language technology steps in to make sure we capture everything.
What our customers are saying
Alex has been really popular with our tenants – very easy to use allowing tenants to provide more information including photos and videos when reporting maintenance. The integration with IRE’s Maintenance Tracker is seamless and reduces the need for additional follow-up by our property managers.
Since introducing Alex, we’ve found there are less follow-up calls, emails and voicemails to deal with. It’s great that Alex goes beyond maintenance, answering common tenant questions and providing useful guidance without interrupting the team. On average Alex is saving 10 hours per week, and this is increasing each week as more tenants and owners start using Alex.
Since launching Alex the AI-chatbot a couple of months ago, we have noticed a reduction in calls – maybe a 100 calls have been avoided. The set up was so easy, and the team at Rental Heroes are a great. I highly recommend them.
Rental Heroes in 60 seconds!
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