Our virtual assistant "Alex" is an AI powered chatbot. Alex provides a simple, guided conversation for all maintenances issues and answers common tenant questions. To avoid unecessary callouts, we triage the issue and offer self-help guidance to resolve common problems. If the issue cannot be resolved, Alex creates the job in your preferred CRM!
Too much time is spent communicating about maintenance issues
Our virtual assistant reduces the amount of time spent communicating about low-level tasks such as understanding the issue, booking appointments and approving quotes.
There’s way too many apps – do I need to download another one?
No! We get it, we’ve spoken to many customers and they don’t want another app. You can interact with our virtual assistant using Facebook Messenger, SMS, voice, email and even Google Assistant!
Requests fall through the gaps
The hand-over between managers, call centres, apps, web portals and internal tools often fails, and the customer is let down. We connect with every and all systems to make sure that doesn’t happen.
Teagan Munro New Business Manager LJ Hooker - Kaleen
Alex has been really popular with our tenants – very easy to use allowing tenants to provide more information including photos and videos when reporting maintenance. The integration with IRE’s Maintenance Tracker is seamless and reduces the need for additional follow-up by our property managers.
Since introducing Alex, we’ve found there are less follow-up calls, emails and voicemails to deal with. It’s great that Alex goes beyond maintenance, answering common tenant questions and providing useful guidance without interrupting the team. On average Alex is saving 10 hours per week, and this is increasing each week as more tenants and owners start using Alex.
Susie Weaver Business Development Manager LJ Hooker - Canberra City
Since launching Alex the AI-chatbot a couple of months ago, we have noticed a reduction in calls – maybe a 100 calls have been avoided. The set up was so easy, and the team at Rental Heroes are a great. I highly recommend them.
Jonathan Downing Operations Manager Mosaic Property Group
The onboarding process couldn’t have been easier. After 3 weeks we’ve seen Alex handle close to 100 tenant requests on behalf of our Property Managers. What you guys have built is exactly what the industry needs. If you haven’t spoken to Rental Heros, do your agency a favour, you wont regret it!
What our customers are saying
Teagan Munro New Business Manager LJ Hooker - Kaleen
Alex has been really popular with our tenants – very easy to use allowing tenants to provide more information including photos and videos when reporting maintenance. The integration with IRE’s Maintenance Tracker is seamless and reduces the need for additional follow-up by our property managers.