Alex has been really popular with our tenants – very easy to use allowing tenants to provide more information including photos and videos when reporting maintenance. The integration with IRE’s Maintenance Tracker is seamless and reduces the need for additional follow-up by our property managers.
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Since introducing Alex, we’ve found there are less follow-up calls, emails and voicemails to deal with. It’s great that Alex goes beyond maintenance, answering common tenant questions and providing useful guidance without interrupting the team. On average Alex is saving 10 hours per week, and this is increasing each week as more tenants and owners start using Alex.
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Since launching Alex the AI-chatbot a couple of months ago, we have noticed a reduction in calls – maybe a 100 calls have been avoided. The set up was so easy, and the team at Rental Heroes are a great. I highly recommend them.
The onboarding process couldn’t have been easier. After 3 weeks we’ve seen Alex handle close to 100 tenant requests on behalf of our Property Managers. What you guys have built is exactly what the industry needs. If you haven’t spoken to Rental Heros, do your agency a favour, you wont regret it!
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