Privacy Policy

Rental Heroes Pty Ltd (ACN 628 193 742) is committed to providing quality services to you and this policy outlines our ongoing obligations to you inrespect of how we manage all users’ Personal Information.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.

This Personal Information is obtained in many ways including data extracts, chatbots, email, correspondence, Rental Heroes channels (including Facebook Messenger and SMS) and from third parties.

The purpose for which we collect personal information is to provide you with the best service experience possible and for our internal business purposes that form part of normal business practices.

Rental Heroes does not sell or trade any Personal Information of its customers and users to any third parties.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting theinformation and how we plan to use it.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such cases we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Use and Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Personal information that Users provide is collected, held, used and disclosed by Rental Heroes only to provide, support and improve the Services.

In providing the Services, Rental Heroes may, from time to time in connection with the Services, disclose a user’s personal information to our third party service providers (who provide us with necessary software, networking, connectivity, functionality, storage and related technology required to provide the Services).

We will generally hold personal information as electronic records within the Amazon Web Services (AWS) Platform. AWS best practice compliance standards, regulatory and certifications can be found here:

Security of Personal Information

Your personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

Once we no longer need the personal information, subject to any legal requirement, we will take such steps as are reasonable in the circumstances to destroy the information or ensure that the information is de-identified.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Rental Heroes Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us using the link below.

Any questions?

Please get in touch with a member of our team