Rental Heroes

4069 Real Estate

follow these simple steps to launch Alex

Let Alex handle tenant issues and enquiries so you no longer have to!

The more you promote Alex, the more enquiries and requests Alex can manage for you. We encourage you to follow all the steps below to drive adoption and usage of Alex.

This is the first step to get tenants using Alex. Follow the instructions below to send your tenants a short introduction to Alex. Remember to select ALL your tenants to receive the introduction email.

PropertyMe instructions

Download the PropertyMe instruction document which explains how to setup the email template.
You'll also need your unique email template code which can also be downloaded below.

Download instructions Download email template code

Re-Leased instructions

Download the Re-Leased instruction document which explains how to setup the email template.
You'll also need your unique email template code which can also be downloaded below.

Download instructions Download email template code

VaultRE instructions

Download the VaultRE instruction document which explains how to setup the email template.
You'll also need your unique email template which can also be downloaded below.

Download instructions Download email template Download email image

Property Tree instructions

Download the Property Tree instruction document which explains how to setup the email template.
You'll also need your unique email template code which can also be downloaded below.

Download instructions Download email template code

Palace instructions

In the email editor, in Template, search for Rental Heroes - Property Manager's Assistant.
Click the +Merge button.
Make any changes to the email.
Send the email to all your tenants.

Your unique agency link:

https://m.me/4069RealEstatePropertyManagement?ref=agencysetupwelcome

Or, use a short link:

https://tinyurl.com/4ftva4d5

I've completed this step

Make it easy for your tenants to reach you.

Every tenant email or phone call is an opportunity to educate your tenants about "Alex". Did you know 44% of all tenant enquiries are 100% self-service?

Right click on the image above to save it to your computer.
Add the saved image file to your email signature.
Copy the following text, or write your own, and add below the graphic in your email signature. TENANTS ASK ALEX! Click here to connect to Alex
On the copied text, highlight the words "click here", right click and chose the create web/link option.
Copy and paste your unique agency link to Alex shown below.

Your Unique Agency Link:

https://m.me/4069RealEstatePropertyManagement?ref=agencysetupesig

I've completed this step

QR codes link the physical world to your new digital assistant.

Add it to fridge magnets, key rings, business cards or anywhere else you think your tenants should see it.

Your unique QR code is shown below.

Right click on the image above to save it to your computer.
Import the saved image file wherever you need it.

I've completed this step

We've created a flyer for your reception desk, welcome packs and anywhere else you can think of. Reminding tenants about Alex at every opportunity really helps to drive usage.

For landlords, why not use Alex as a point of difference when speaking to prospective landlords?

Use the button below to download your customised flyers.

Download Tenant Flyer Download Landlord Flyer

Alex never sleeps! Tenants get a 24/7 property management service.
Solve common issues instantly. Alex assists with issue trouble-shooting any time of day or night.
No apps to download or passwords to remember.

I've completed this step

Simply use the templates below to set up your out of office response prompting your tenants to use Alex for any enquiries or maintenance they would like to report.

Download HTML Template Download TXT Template

I've completed this step

Automate even more enquiries by adding Alex to your website!

Highly recommended: Add to your home page

The Sales & General Enquiries bolt-on enables Alex to manage all your new business enquiries that come to your website.

From buyers, sellers, renters, landlords wishing to switch to your agency, to prospective investors, Alex can take care of it. Alex will give them the right information whilst he notifies you of hot leads so you can close them right away.

Find out more about the Sales & General Enquiries bolt-on for only $99/mth + GST.

If haven't already done so, and you'd like to switch on the Sales & General Enquiries bolt-on, click here to send us an email.

Ready to add Alex to your home page? Follow the instructions below.

You'll need your unique website code which can be downloaded below.
Right-click to save the code in a text file to your computer.
Send the text file to your website developer. Ask them to insert the attached code directly after the opening <body> tag on your home page.

Download website code

Option: Add to your website property management page

Since Alex takes care of tenant enquiries, we recommend to add Alex to a page on your website with tenant specific information

You'll need your unique website code which can be downloaded below.
Right-click to save the code in a text file to your computer.
Send the text file to your website developer. Ask them to insert the attached code directly after the opening <body> tag on each page where you want the plugin to appear.

Download website code

I've completed this step

Do you run ads to get new business? Let Alex capture all the relevant lead info (contact details, property address, other info, etc.). As part of the Sales & General Enquiries bolt-on, we provide a set of custom links for different types of ads which take the user directly to the relevant lead capture experience. Interested? Reach out to our Customer Success team (customersuccess@rentalheroes.com.au) for more info.

If you are running ads, get Alex to capture all the relevant lead info (contact details, property address, other info, etc.). Each link, shown below, takes the user directly to the relevant lead capture experience. All you need to do is add the relevant link to the type of ad you are running, and Alex will do the rest. If you are using these links, just let our Customer Success team know (customersuccess@rentalheroes.com.au) who lead info should be emailed to.

Rent Listings Link:

https://m.me/4069RealEstatePropertyManagement?ref=listings-rent

Sale Listings Link:

https://m.me/4069RealEstatePropertyManagement?ref=listings-sale

Looking To Sell Link:

https://m.me/4069RealEstatePropertyManagement?ref=sell

Our Services Link:

https://m.me/4069RealEstatePropertyManagement?ref=our-services

Appraisal Link:

https://m.me/4069RealEstatePropertyManagement?ref=appraisal

Appraisal To Sell Link:

https://m.me/4069RealEstatePropertyManagement?ref=appraisal-sell

Appraisal To Rent Link:

https://m.me/4069RealEstatePropertyManagement?ref=appraisal-rent

Prospective Owners Link:

https://m.me/4069RealEstatePropertyManagement?ref=prospective-owners

Job Application Link:

https://m.me/4069RealEstatePropertyManagement?ref=job-application

Or, use a short link:

https://tinyurl.com/mu7wehzh

Watch our quick video guide to see how tenants effortlessly access important information, submit queries, and experience personalized assistance.

You can watch the videos by following the link below and learn the top 3 reasons why tenants love using Alex. Share with your team so they know what Alex can do too!

Watch Alex Explainer Videos

Instant responses! Alex answers 44% of tenant questions instantly.
There's no need to download an app or setup a new account. It’s a quick and easy process. Simply click on the link (your unique agency link is shown below).
Log issues in 90 seconds - Alex will ask all the right questions. Reduce voicemails and emails!

Your Unique Agency Link:

https://m.me/4069RealEstatePropertyManagement?ref=agencysetupwelcome

I've completed this step

You can watch the videos by following the link below and learn the top 3 reasons why tenants love using Alex. Share with your team so they know what Alex can do too!

Watch Alex Explainer Videos

Instant responses! Alex answers 44% of tenant questions instantly.
There's no need to download an app or setup a new account. It’s a quick and easy process. Simply click on the link (your unique agency link is shown below).
Log issues in 90 seconds - Alex will ask all the right questions. Reduce voicemails and emails!

Your Unique Agency Link:

https://tinyurl.com/4ftva4d5

I've completed this step

You can watch the videos by following the link below and learn the top 3 reasons why tenants love using Alex. Share with your team so they know what Alex can do too!

Watch Alex Explainer Videos

Instant responses! Alex answers 44% of tenant questions instantly.
There's no need to download an app or setup a new account. It’s a quick and easy process. Simply click on the link (your unique agency link is shown below).
Log issues in 90 seconds - Alex will ask all the right questions. Reduce voicemails and emails!

Your Unique Agency Link:

https://tinyurl.com/4ftva4d5

I've completed this step

You can watch the videos by following the link below and learn the top 3 reasons why tenants love using Alex. Share with your team so they know what Alex can do too!

Watch Alex Explainer Videos

Alex Explainer Videos Link:

https://tinyurl.com/z564x46z

Instant responses! Alex answers 44% of tenant questions instantly.
There's no need to download an app or setup a new account. It’s a quick and easy process. Simply click on the link (your unique agency link is shown below).
Log issues in 90 seconds - Alex will ask all the right questions. Reduce voicemails and emails!

Your Unique Agency Link:

https://tinyurl.com/4ftva4d5

I've completed this step

You can watch the videos by following the link below and learn the top 3 reasons why tenants love using Alex. Share with your team so they know what Alex can do too!

Watch Alex Explainer Videos

Instant responses! Alex answers 44% of tenant questions instantly.
There's no need to download an app or setup a new account. It’s a quick and easy process. Simply click on the link (your unique agency link is shown below).
Log issues in 90 seconds - Alex will ask all the right questions. Reduce voicemails and emails!

Your Unique Agency Link:

https://tinyurl.com/4ftva4d5

I've completed this step

You can see all conversations that Alex is managing by following the link below:

Your Unique Agency Link:

https://business.facebook.com/latest/inbox/all?asset_id=100826646154146

Or, use a short link:

https://tinyurl.com/mu7wehzh

Note: Depending on the stage of the conversation, some will appear in the inbox (per the link above) and others will require to activate the “Done” filter.

You can see the screenshot below as a reference to find this filter in your inbox.

I've completed this step

You're ready to launch Alex!

Introduce Alex to your tenants

Setup your email auto signature

Put your QR code everywhere

Drive awareness using promotional materials

Configure your Out of Business Hours Email

Add Alex to your website

Optimise your Ads experience

Optimise your Ads experience

How can tenants access Alex?

Watch the Alex explainer videos with your team

Watch the Alex explainer videos with your team

Watch the Alex explainer videos with your team

Watch the Alex explainer videos with your team

Watch the Alex explainer videos with your team

See Alex in action!