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This is the first step to get tenants using Alex. Follow the instructions below to send your tenants a short introduction to Alex. Remember to select ALL your tenants to receive the introduction email.
PropertyMe instructions
Re-Leased instructions
VaultRE instructions
Property Tree instructions
Palace instructions
Make it easy for your tenants to reach you.
Every tenant email or phone call is an opportunity to educate your tenants about "Alex". Did you know 44% of all tenant enquiries are 100% self-service?
QR codes link the physical world to your new digital assistant.
Add it to fridge magnets, key rings, business cards or anywhere else you think your tenants should see it.
Your unique QR code is shown below.
We've created a flyer for your reception desk, welcome packs and anywhere else you can think of. Reminding tenants about Alex at every opportunity really helps to drive usage.
For landlords, why not use Alex as a point of difference when speaking to prospective landlords?
Use the button below to download your customised flyers.
Simply use the templates below to set up your out of office response prompting your tenants to use Alex for any enquiries or maintenance they would like to report.
Automate even more enquiries by adding Alex to your website!
Highly recommended: Add to your home page
The Sales & General Enquiries bolt-on enables Alex to manage all your new business enquiries that come to your website.
From buyers, sellers, renters, landlords wishing to switch to your agency, to prospective investors, Alex can take care of it. Alex will give them the right information whilst he notifies you of hot leads so you can close them right away.
Find out more about the Sales & General Enquiries bolt-on for only $99/mth + GST.
If haven't already done so, and you'd like to switch on the Sales & General Enquiries bolt-on, click here to send us an email.
Ready to add Alex to your home page? Follow the instructions below.
Option: Add to your website property management page
Since Alex takes care of tenant enquiries, we recommend to add Alex to a page on your website with tenant specific information
Do you run ads to get new business? Let Alex capture all the relevant lead info (contact details, property address, other info, etc.). As part of the Sales & General Enquiries bolt-on, we provide a set of custom links for different types of ads which take the user directly to the relevant lead capture experience. Interested? Reach out to our Customer Success team (customersuccess@rentalheroes.com.au) for more info.
If you are running ads, get Alex to capture all the relevant lead info (contact details, property address, other info, etc.). Each link, shown below, takes the user directly to the relevant lead capture experience. All you need to do is add the relevant link to the type of ad you are running, and Alex will do the rest. If you are using these links, just let our Customer Success team know (customersuccess@rentalheroes.com.au) who lead info should be emailed to.
Watch our quick video guide to see how tenants effortlessly access important information, submit queries, and experience personalized assistance.
You can watch the videos by following the link below and learn the top 3 reasons why tenants love using Alex. Share with your team so they know what Alex can do too!
You can watch the videos by following the link below and learn the top 3 reasons why tenants love using Alex. Share with your team so they know what Alex can do too!
You can watch the videos by following the link below and learn the top 3 reasons why tenants love using Alex. Share with your team so they know what Alex can do too!
You can watch the videos by following the link below and learn the top 3 reasons why tenants love using Alex. Share with your team so they know what Alex can do too!
You can watch the videos by following the link below and learn the top 3 reasons why tenants love using Alex. Share with your team so they know what Alex can do too!
You can see all conversations that Alex is managing by following the link below:
Note: Depending on the stage of the conversation, some will appear in the inbox (per the link above) and others will require to activate the “Done” filter.
You can see the screenshot below as a reference to find this filter in your inbox.
