Your AI-chatbot “Alex” is like having a personal assistant, available to help your tenants 24/7 with common questions and issues.
Alex has been designed to handle all kinds of tenant request including:
Alex offers your payment platform details
Alex provides your pet request or property modification form
Alex will ask all the right trouble-shooting questions to try and help your tenant solve an issue before escalation to their property manager. We cover a vast range of “trouble-shooting” questions from air-conditioner remote-control batteries to how to safely check a fuse switch or hot water system pilot light.
Alex is smart, and even self-learns, but he still sometimes needs a helping hand. For example, we recently saw a tenant log an issue about a pigeon nesting under her apartment balcony. Alex had not seen this request type before! When this happens, our customer care team is on standby to directly message and guide your tenant through their request.
We’re continually improving Alex, some of the latest improvements include:
Here are some handy tips to get even more out of Alex:
We always love constrictive feedback – feel free to drop us an email: firstname.lastname@example.org
Want to try “Alex” out for yourself? You can access our demo version of Alex here