Australia’s largest independently owned real estate agency Little Real Estate has joined forces with Rental Heroes to implement AI technology called “Alex” across their network of 12 offices. Little Real Estate understands the importance of tech-led solutions to ease the administrative burden on internal staff and improve the level of service provided to landlords and tenants.
Over the last six months, both parties have worked together to provide Little Real Estate customers with a 24/7 tenant concierge service, powered by the latest in conversational AI technology.
Little Real Estate Chief Operating & Financial Officer Rebecca Kerr said, “We service a wide range of clients and it’s critical that we offer a platform to for them to engage with us at a time convenient to them. Rental Heroes’ solution has significantly reduced the number of time-consuming emails and phone calls our team has to deal with and that has improved customer experience.”
Little Real Estate has also introduced a website virtual assistant and listing solution that generates new leads through smart, natural language conversations. This includes finding matching properties to answering qualifying questions. Rental Heroes Co-Founder, Ben Burton said, “Little Real Estate is committed to investing in tools that improve outcomes. In just three months, our AI platform has assisted their property and leasing managers to automate more than 20,000 individual conversations across email, messenger and website channels.”
Launching in 2020, Rental Heroes now supports more than 2,500 property managers and 200,000 tenants across Australia and New Zealand. Rental Heroes has recently launched new products including an industry-leading website chatbot, made for the real estate industry that is powered by 16 core systems integrations coupled with conversational AI that has been trained by millions of data points.
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