Learning about the residential and retail property management industry
This has been our #1 priority as co-founders who are trying to simplify and add value to the property industry. The Stockland BlueChilli Accelerator program has helped with introductions to commercial real estate experts, developers, investors and advisors.
We have been overwhelmed at the goodwill of so many folk who have spent time with us – sharing their pain-points and experiences, providing feedback on our ideas and providing relevant introductions. There is a genuine excitement within the industry to innovate and improve.
Our first couple of months have been focused on understanding our customer segments. For us, this represents Property Managers, Landlords, Tenants and Trades.
As a tenant and a landlord, over the years, I have at times experienced frustration with my property managers. Many of my friends have also told us about their horror stories – broken dishwashers, smelly drains – and property managers who seem disinterested at best.
But our biggest surprise has been how hard property managers work
Most property managers manage between 150-180 properties. And most landlords expect a response time within three hours. It’s impossible for property managers to make everyone happy.
When questioned on what matters most – all property managers had the same answer – they want more time to build trusted relationships with their landlords and tenants.
We would like to thank everyone for their time and continued support. Our customer research will never end – so we would be most grateful for any further introductions that you can think of.